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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Norland

Pharmacy Weight Loss Norland
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By registering with or placing an order through Pharmacy Weight Loss Norland, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Norland is a GPhC-registered online pharmacy operating in Norland, UK. We provide weight management consultations and prescription services via our digital platform. Our pharmacy is regulated by the General Pharmaceutical Council (GPhC No. 9012511) and operates in full compliance with UK pharmacy law.

2. Eligibility

To use our services, you must:

We reserve the right to decline service to any individual where our clinical team determines it is not safe or appropriate to do so. Providing false or misleading information during the consultation may result in suspension of your account and could pose a serious risk to your health.

3. Prescriptions

All prescription medications dispensed by Pharmacy Weight Loss Norland are issued following an independent clinical assessment by a qualified, registered prescriber. A valid prescription must be in place before any prescription-only medicine (POM) is dispensed.

We do not dispense prescriptions issued by third parties unless specifically agreed in advance. Prescriptions are issued solely at the clinical discretion of our prescribers. Completing a consultation does not guarantee that a prescription will be issued.

You must inform us immediately of any changes to your health, medication, or circumstances that may affect your suitability for treatment.

4. Payment

Payment is required in full at the time of order. We accept major debit and credit cards. All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable.

We use secure, encrypted payment processing. We do not store your full card details on our systems. Prices are subject to change, but changes will not affect orders already confirmed and paid.

5. Delivery

Once your consultation has been reviewed and your prescription approved by our pharmacist, your medication will be dispatched within 1 working day. Delivery is made via a tracked, discreet postal service.

Delivery times may be affected by Royal Mail or courier service delays, adverse weather, or public holidays. Pharmacy Weight Loss Norland is not liable for delays caused by third-party delivery providers once your order has been dispatched. Please ensure your delivery address is correct at the time of ordering.

6. Cancellations and Refunds

You may cancel your order before it has been approved by our pharmacist and dispensed. To request a cancellation, please contact us promptly via the contact details on our website.

Due to the nature of prescription medicines and patient safety regulations, we are unable to accept returns or offer refunds on dispensed prescription medication unless the product is faulty, damaged, or incorrectly supplied. This does not affect your statutory rights.

Consultation fees, where charged separately, are non-refundable once a clinical assessment has been completed.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for in-person medical care. You should always consult your GP or relevant healthcare professional for ongoing medical concerns.

Pharmacy Weight Loss Norland accepts no liability for adverse effects resulting from failure to disclose accurate medical information during your consultation. In the event of a medical emergency, please contact 999 or attend your nearest A&E department.

8. Data and Privacy

We handle your personal and health data in accordance with UK GDPR and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these terms at any time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised terms.

If you have any questions about these Terms of Service, please contact us through the details provided on our website.